When making a complaint about a colleague, it’s better to use ‘I' statements which focus more on the problem, as opposed to focusing on what you think is 'wrong’ with your colleague.
On this page, you will find a sample script, putting you in the middle of a conversation between an employee and their line manager. An employee takes a lot of personal calls to his work phone. His colleague isn’t happy about it and when he speaks to his co-worker about it, he feels like it falls on deaf ears. He goes to his manager to make a complaint about it.
Employee: I’ve had to deal with a lot of Jake’s calls over the past couple of weeks.
Manager: Okay. Why are they ‘Jake’s calls’ and not your own? Do you think the system isn’t splitting them evenly between everyone?
Employee: Well, you see, Jake’s phone has been tied up a lot throughout the day, which has led his calls to go to my line instead.
Manager: Yes, he’s working hard, just like everyone else.
Employee: No, boss. That’s not the case. I’ve overheard a lot of personal calls being taken by Jake.
Manager: Personal calls? You’re sure?
Employee: Yes, and it usually wouldn’t concern me, but some of my own customers are going to voicemail, so it’s affecting my job directly.
Manager: Okay. Leave this with me and I’ll check it out and speak to Jake directly.
Employee: Thank you.